SERVICE & REPAIR
Fire sprinkler service & repair
If you have a fire sprinkler leak, a leaking sprinkler head, a frozen pipe that broke, a broken pipe after a cold snap, or water on the floor and you don’t know why, First Line Fire Protection can help.
We focus on water-based fire sprinkler systems in light hazard and small commercial buildings in the Molalla–Salem area. Most of our work is day-to-day service calls and repairs, not huge new construction projects.
You don’t have to know exactly what’s wrong. Tell us what you see, and we’ll walk through the next steps with you.
Common fire sprinkler problems we fix
Most service calls fall into a few buckets. Here are some of the issues we deal with all the time.
Leaks & broken pipes
Sprinkler leaks at heads, fittings and joints, slow drips that turn into puddles, and broken pipes after a freeze or a cold night. We track down where the water is really coming from and repair the damaged piping or head.
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Water on the floor with no obvious source
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Leaking sprinkler heads
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Leaking pipes at fittings and couplings
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Frozen fire sprinkler pipes that cracked or broke
If your problem isn’t on this list but involves a water-based fire sprinkler system, ask us anyway. We’ve probably seen it.
Damaged sprinkler heads & fittings
Heads that got hit by a forklift, ladder or storage, heads that are painted or corroded, and fittings that got bumped out of place. We replace the damaged parts and make sure the system is back in proper condition.
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Heads knocked crooked or broken
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Painted or corroded sprinkler heads
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Loose or damaged fittings
Alarms, air and valve issues
Tripped dry valves that won’t reset, low air or high air alarms, compressors running nonstop, and nuisance alarms that won’t clear. We troubleshoot the cause and work through the reset and repairs.
Tripped dry valves that won’t reset
Low air or high air trouble on dry systems
Compressors running nonstop or won’t start
Alarm panel beeping or showing trouble with no clear reason
How pricing works for service & repair
Some fire sprinkler repairs are straightforward and can be priced up front. Others are hidden above ceilings, behind walls, or underground, and we won’t know exactly what’s going on until we get onsite.
Fixed-price work
When the scope is clear and we can see what needs to be done, we’ll give you a fixed price to complete the repair. You’ll know the cost before we start, and we’ll stick to that number for the agreed work.
Time & materials (T&M)
When the problem is unknown — like leaks above a finished ceiling, frozen branch lines that may have multiple breaks, or buried piping — we’ll treat it as time and materials. Before we begin, we’ll explain our labor rates, material approach, and how we’ll keep you updated.
Either way, our goal is the same: no surprise work and no surprise bills. If we uncover something bigger than expected, we stop, explain what we’re seeing in plain language, and discuss options before moving forward.
If you want to read more about how we handle communication and unknowns, visit our First Line Promise page.
What we do
First Line Fire Protection is mainly built around service, repair and small work on water-based fire sprinkler systems in light hazard and small commercial buildings.
Service calls for leaks, frozen and broken pipes
Repair of damaged heads, fittings and small sections of piping
Trouble calls for alarms, air issues and valve problems
Small sprinkler changes and minor piping adjustments tied to remodels
What we don’t do
There are some types of work we don’t take on at this time. Being clear about that up front saves everyone time.
Large new construction fire sprinkler projects
Major system redesigns that need full calculations
High-rise or very large warehouse systems
Work that requires a full fire sprinkler engineering package and PE stamp
If you’re not sure whether your project is a fit, ask anyway. If it’s not something we handle, we’ll tell you that honestly and you won’t get a sales pitch.
Where we do fire sprinkler service calls
We serve roughly a 35-mile radius around Molalla, including Molalla, Canby, Oregon City, Woodburn, Silverton, Mt. Angel, Salem, Keizer, Hayesville, Four Corners, Stayton, Aumsville, Sublimity, Hubbard and Gervais.
If you’re near the edge of that area and aren’t sure if you’re in range, ask us. We’ll be honest if it doesn’t make sense for either of us.
Service & repair questions
What should I do first if I have a fire sprinkler leak?
Stay safe and move people and valuables away from the water. If it’s safe, take a quick photo or video of where the water is showing up. Then call us or send a request. We’ll talk through what you’re seeing and help decide if it looks like a leaking head, a frozen or broken pipe, or something else.
Can you give me a price before you come out?
If the problem is simple and visible, we may be able to give you a rough idea of cost before we come. When the issue is hidden above ceilings or we don’t know how far a frozen pipe ran, we’ll be honest that it needs diagnosis first and treat it as time and materials. We always explain how pricing works before we start.
Do you do emergency fire sprinkler work?
We’re not a giant 24/7 dispatch center, but we do our best to respond quickly. We offer same-business-day callbacks during normal hours and will always be clear about how soon we can realistically get there.
What types of buildings do you work in?
We’re not a giant 24/7 dispatch center, but we do our best to respond quickly. We offer same-business-day callbacks during normal hours and will always be clear about how soon we can realistically get there.
Ready to talk about your fire sprinkler problem?
Whether it’s a leaking sprinkler head, a frozen or broken pipe, a tripped dry valve, low air or high air issues, or you just need your inspection done, we’re happy to talk it through and figure out the next step with you.
Call (503) 475-1929 or send a request and we’ll call you back the same business day during normal hours.
Ready to talk about your fire sprinkler problem?
Whether it’s a leaking sprinkler head, a frozen or broken pipe, a tripped dry valve, low air or high air issues, or you just need your inspection done, we’re happy to talk it through and figure out the next step with you.
Call (503) 475-1929 or send a request and we’ll call you back the same business day during normal hours.